||Homeowner is responsible for all communications with their Property Manager(s).|
||The Board will not communicate with Property Manager(s) directly except in the case that the Property Manager has been designated as an Authorized Representative in writing to represent the Homeowner at a Board Meeting. See Authorized Representative Procedure for more details.|
||Homeowner should ensure their Property Manager(s) are aware of these procedures. Homeowner will be responsible for all fees and fines incurred for improper communications.|
||No warnings are provided for
this type of violation. Every violation will result in a minimum $50
fine. There is no warning for this violation type.
||Employees have been hired by the HOA to facilitate specific tasks at the direction of the Board of Directors
||All complaints relating to employees should be presented to the Board in writing by a Homeowner. Complaints will not be accepted from anyone else.|
||Under no circumstances are Homeowners, residents, tenants, guests, vendors or anyone representing Homeowners, residents, tenants, vendors or guests permitted to approach an employee, knock on employee’s office, visit an Employee at their unit or harass an employee verbally or physically for any reason.|
||In the event any inappropriate language or actions are directed at the Employee, the Employee at his/her sole discretion may add that individual to the Block List. See Block List procedures for further details.|
||The HOA reserves the right to pursue criminal and civil charges if applicable.|
||All HOA Representatives are required to be treated with respect and appropriately at all times. Regardless if Homeowner or Resident agree with the HOA policies at no time shall individuals take inappropriate actions and/or communicate inappropriately with HOA Representatives.|
||In the event an issue escalates as determined by the HOA Representative, that individual may be placed on the Block List. Escalation can include inappropriate words, actions or anything interpreted by the HOA Representative to be inappropriate.|
||When an individual is placed on the Block List, that individual is no longer permitted to speak with ANY HOA Representative. a. For tenants this includes SMS, E-Mail, In-Person and by phone. Tenants will no longer be considered registered. i. If there are multiple tenants registered, this only applies to the tenant that was placed on the Block List. b. For Homeowners, this includes SMS, In-Person and by phone. i. Homeowners are permitted to attend a Board Meeting and speak with the Board. ii. Homeowners are permitted to e-mail the Board, however the e-mails will not be reviewed until the next Board Meeting and the Homeowner will receive a response as determined by the Board.|
||All amenities which includes but not limited to internet, the pool and
club house are blocked for the unit when a tenant residing in the unit
is added to the Block List.
a.) If a Homeowner is added to the Block List and the unit is not owner-occupied, amenities remain active. If the Homeowner is occupying the unit, the internet, pool and club house are blocked.
b.) Tenants are not permitted to access the laundry room, pool, club house or use an internet code from another unit even as a guest. If tenants are found utilizing any of these locations they will be asked to leave and the unit will be subject to a $50 fine.
||Tenants have no appeal rights once they have been added to the
a.) Homeowner’s may not appeal on behalf of a Tenant. Once a Tenant is on the Block List he/she remains on the list.
||Homeowner’s may file an appeal with the Board and request to be removed from the Block List. The Board shall have final decision.|
||The HOA offers a variety of services to residents and homeowners. When
an individual is on the Block List, that individual will no longer be
able to participate in those services. This includes Tow Alert, Tenant
Tutorial, Tenant Events, and any other service that includes
communications or amenities.
a.) Example: A tenant on a Blocked List will never receive notice prior to a vehicle being towed.
||If a Homeowner of a non-occupied unit is on the Block List, the tenant(s) residing in the unit are not considered on the Block List unless the tenant is individually added with cause.|
||If Homeowner’s tenant(s) are on the Block List, Homeowner is responsible for all communications with Tenant. Tenant will not receive ANY communications from HOA including announcements relating to water shut off, parking lot closures, etc.|
||If Homeowner is on the Block List, Homeowner will continue to receive HOA communications and ticket updates. ANY reply received will be pending for Board review and response. HOA Representatives will not communicate with a Blocked Homeowner.|
||If there are multiple tenant(s) in a unit, and the tenant who was added to the Block List moves out, the Homeowner may attend a Board Meeting to document that the tenant has moved out and request that the Block be removed for the unit.|
||When the current tenants move out Tenant Registration will be cancelled for the Blocked individuals. When new tenants move in and complete Tenant Registration, any blocks that were on the unit from the prior tenants will be removed.|
||Water Issue/Floods – In the event of a water issue, ANY Blocked Tenant
or Homeowner may contact the HOA to advise of the issue and proceed
with water shut off procedures. An e-mail should be sent to
firstname.lastname@example.org and a call should be placed to
(480) 626-4967. During this process communications will be limited with the goal to minimize all communications. If there is an emergency situation contact the police or fire department.
Mesa Terrace Condominiums
2516 Waukegan Road
Glenview, IL 60025
Mesa Terrace Condominiums
1224 East Evergreen
Mesa, AZ 85203