The district manager
The management company will assign a district manager to supervise the
property manager's work, insure that the back room operations are
working well and work with the board if they have any
complaints with the management's company's service.
The district manager is the property manager's supervisor and is
responsible to monitor the manager's performance. The last thing a
management company wants is a rogue manager.
He has to make sure that the board is satisfied with the management
company and that they are not considering terminating the contract.
(That is always the overriding concern.)
The district manager will be involved with the awarding of major
contracts and usually will attend owner meetings and the odd board
meeting to get a feel of how the board and the manager are performing.
The district manager will also want to know if there are any major
splits in the board and if the owners are, in the main, satisfied with
the manager's and the board's performance. If the majority of owners
dislike the manager or if the majority of the directors may get removed
in an election,
the management company could lose the contract.
Helping the board
If there are any major breakdowns, unexpected major repairs required or
financial issues, the district manager will assist the manager and the
board in getting through these difficulties.
When the need arises, the district manager can advise the board on
which contractors, auditors and law firms that they should hire and can
help in the hiring of a new superintendents and the selection of
cleaning companies, security firms and other suppliers.
The district manager will attend the AGMs. Sometimes he chairs them and
at other times he runs the registration desk.
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