‘It was soaked’: broken valve leads to flooding and power outages at CityPlace building
CBC News Toronto
By Kate McGillivray
02 October 2017
Resident
Patrick Marois filmed as water seeped in under his door and filled the
hallway outside his unit at 21 Iceboat Terrace. (CBC)
A broken valve at a CityPlace condo building led to flooding, electricity outages, and disabled elevators on Monday.
Nicole Harvey, who lives on the eighth floor of 21 Iceboat Terrace,
says that when she left for work on Monday morning, various hallway
floors were soaking wet and that only one elevator in the building is
functional.
"The floors are completely covered in water," she said. "I went down to [floor] seven today… it was soaked."
Power was also out for some residents, but has since been restored.
Resident Patrick Marois was woken by a neighbour pounding on his door
to warn him about the flooding. He then filmed his middle-of-the-night
race to deal with the water seeping under his door.
We'll have to remove everything," he told CBC Toronto on Monday afternoon, pointing at the floor. "Otherwise we'll have mould."
A flooded hallway at 21 Iceboat Terrace. Residents say that the
flooding began in the early hours of Monday morning.
(Jessica Lemieux)
Resident Jatin Mehta's condo was also flooded.
"I've been staying at the guest suite, so that was kind of management," he said.
21 Iceboat's property management team released a statement on Facebook
through the account of a member of their security team that said the
flood originated with a "pressure valve that did not hold," adding that
electricians have been working since 2 a.m. to dry a transformer and
restore power.
The statement also advised residents to use the bridge on the 32nd
floor of the building to walk to neighbouring 15 Iceboat Terrace and
take the elevator down.
Communication frustration
Some residents expressed frustration about the lack of communication on Monday morning about what was happening.
19th floor resident Neil Inglis said that his only answers had come
from the Facebook post that went up through the building employee's
account, though, since the post did not identify itself as coming from
management, he was unsure of its origins.
"Somebody did post some official looking note, I don't know where they got it," he said.
CBC Toronto later confirmed that it was written by property management.
Harvey says that it was difficult to find answers from management
overnight and in the morning, despite calls to security and a visit to
the property management office.
"No one would give us any clarity," she said. "They don't explain anything, they leave us in the dark."
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