Who |
Who is complaining and who are they complaining about? Names and unit numbers.
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What |
What is the issue? Give details. If it is noise, what kind of noise.
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Where |
Where did it happen. What floor, what staircase, what unit number?
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When |
The day, date and time. Is there a pattern? Is it every Saturday night or only when there is a full moon?
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Why |
Why
is this a problem? Can't sleep? Feel intimidated? The condo rules are
being violated? Is the neighbour and the complainer engaged in a feud
and the complainer trying to suck the board into it?
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How |
Is the complaint a management or
board's problem or is it a police or social agency's problem? How can
this dispute be best resolved? Best means quickest, cheapest and with
the fewest long-term resentments.
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