|for information about community, social and health services if you don’t know where to turn with a problem.
Residents are encouraged to call 211 for information about health,
social and community services. For example, you can call 211 if you are
a newcomer to Canada and are looking for employment training or you are
concerned about a family member with an addiction and need information
about available programs. You can also call 211 if you need information
about a food bank, mental health support or a non-emergency police
|to get information about City
services and programs such as garbage collection, water service,
graffiti removal, reporting violations of city building standards and
recreational skating locations.
Customer service representatives also have access to over-the-phone
interpreters who can speak more than 180 languages. 311 is available 24
hours a day, seven days a week.
|for a medical emergency, or threats or harm to a person or property that require immediate police, fire or paramedic services.